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Technical support

You are entitled to free e-mail and postal mail support for 30 days after your purchase. The support covers installation related issues and 'how to' issues. After the 30 days, the support is still free, but this may change in the future.

Before asking for technical support, however, we ask that you follow a few steps first in order to allow us to better serve you:

Please follow these steps. In doing so, you help us control our support load, which allows us to dedicate more resources to the most serious issues.


1. Read the documentation thoroughly.

Almost all technical support issues are covered in the help file. Do not forget to download the appropriate PDF manual from
http://www.impression.ro/download.htm


2. Visit our website
http://www.impression.ro

There may be updated information on this site that answers your question.


3. Make sure you are running the most current version of the software.

You can see what version you have by running the software and selecting Help|About in the pulldown menus. The most current version is always available at our website:
http://www.impression.ro/download.htm.

If there is a more current version available, download it and install it. Your problem may simply be an issue related to a non-current revision of the software. In fact, this is the most common technical support issue.


4. If your problem is still not resolved,

e-mail to
support@impression.ro or mail to BNW Systems SRL, str. Postei nr. 20, 3400 Cluj-Napoca, Romania.

 

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